Our professional staff is dedicated to serving you with the same commitment with which you serve your families. We understand that while our systems must be reliable and easy to use, it is service that sets us apart from other technology providers. Our customer service specialists and technology programmers and engineers assist you in understandable terms. Thinking beyond today's issue or problem to find the best long term solution for your business is the foundation of our approach.
|Available by phone, email or our online ticketing system, our seasoned experts will take the complexity out of your website or data management issues. Our professional staff is equipped with the knowledge and tools to identify problems and provide resolutions. You can reach a team member directly by phone and email or use our ticket system to quickly report an issue or ask a question. The ticket system allows you to enter, assign and most importantly track the progress and history of your support request.|
|With hundreds of articles, the Online Training Guide is a great resource for our clients to learn more about the functionality and tools in FDMS Network and our websites. You can use the guide as a refresher to previously completed training or as a library of instructional step by step directions for new staff members. Search by keyword, category or topic to find out more about the tools you already have available or functionality that you can add to FDMS Network or your funeral home's website.|
|Comprehensive training on our FDMS Network data management program is included with every new purchase. Have a new staff member joining your team or a current employee who is adding FDMS Network responsibilities to his or her role? Follow-up and additional training sessions are available and can be customized to your needs. Check with our staff to discuss your training needs by clicking here.|
|Interested in industry articles or technology tips that can improve your business? Review our Tips & Articles page to see what is going on in the world of technology and how it can apply to your business and families!|